FAQs
Frequently Asked Questions
1. How Can I Contact MyFexa™?
For any inquiries or assistance, please reach out to us at info@myfexa.com. Our dedicated customer service team is ready to provide exceptional support and ensure your experience with MyFexa™ is seamless.
2. Do You Ship Worldwide?
Absolutely. We are proud to offer international shipping, delivering MyFexa™ products to discerning customers across the globe.
3. Where Do You Ship From?
All orders are fulfilled from our central hub in Hong Kong, ensuring swift, reliable delivery to your location.
4. Can I Change or Cancel My Order?
We process orders with efficiency to ensure timely delivery. If you wish to modify or cancel your order, please do so within 12 hours of placing your order. Unfortunately, after this time, cancellations and changes cannot be processed. However, we offer a full refund for returned items once received.
5. What Payment Methods Do You Accept?
We offer a range of secure payment options, including all major credit cards (VISA, Mastercard, AMEX) and PayPal, for a smooth and reliable checkout experience.
6. When Will My Order Be Processed?
Orders are typically processed within 1-3 business days (Monday through Friday). Please note that during high-demand periods, such as holidays and sales events, additional processing time may be required.
7. How Long Will It Take to Receive My Order?
Due to high demand, delivery times may vary. Please allow 2-4 weeks for your order to arrive at your location. We are committed to ensuring that your order arrives promptly and in perfect condition.
8. What If I Don’t Receive My Order?
If your order has not arrived within 30 days of shipping, please contact us for immediate assistance. We offer a full refund if your order has not been received within this timeframe.
9. How Do I Return an Item?
To initiate a return, please contact us at info@myfexa.com. Our team will provide you with the necessary instructions to ensure a smooth return process.
10. What If the Item(s) I Received Are Defective, Incorrect, or Damaged?
At MyFexa™, we take great pride in the quality of our products. If you receive an item that is defective, incorrect, or damaged, please contact us immediately. Kindly provide your order number, along with clear images of the item(s) in question, and we will resolve the issue swiftly to your satisfaction.
11. When Will I Receive My Refund?
Refunds are processed back to your original payment method. If you paid via credit/debit card, please allow 7-10 business days for the refund to be reflected in your account, depending on your card issuer. If you have not received the refund within this time frame, kindly reach out to your bank for further assistance.